Analysis of adherence to the teleconsulting service after face-to-face and distance training

Abstract

Objective: To deepen the analysis of the findings in the digitized records and archived in the institutional database, made available by the field team technicians after the face-to-face training and the distance in one of the health regions in the state of Bahia, in order to measure the use and adherence to the service, in view of the methodological and strategic improvement in these training actions adopted by the Nucleus of Telessaúde Bahia. Method: This is an observational, analytical study, taking as a sample the annual competence of 2017, considering the registration in the National Telehealth Platform and the consecutive requests for teleconsultations identified by the applicant. Results: Seventy-one documents were analyzed, covering 100% of the municipalities that make up the studied health region, totaling 1,584 trained professionals and an effective 30% registration in the Platform. Conclusion: The documental analysis proved to be an important database for studies of adherence to the offers of the Telehealth service. However, adherence was considered low, however, with potential for effectiveness and increase of requests when methodologies were used to follow the health professionals sensitized in the training offerings.