Asynchronous teleconsulting in primary health: the experience of the Telehealth Center of the State of Rio de Janeiro of the Brazilian National Telehealth Program
Main Article Content
Abstract
Objective: to show the degree of the users’ satisfaction with an asynchronous teleconsultation system, developed by the State University of Rio de Janeiro. Method: It was analyzed the 4,950 teleconsultories carried out in the period from 2010 to 2016. The system has questions that can be answered by the users that allow us to evaluate their satisfaction. Only 2,172 professionals had their satisfaction forms answered. Results: 82.4% of the professionals reported that they changed their approach to the problem, most of them related to clinical issues, followed by a clinical case. 68.8% of the patients did not need to be referred to the specialist. Conclusion: The implanted teleconsultation system contributes to improve clinical behaviors.
Downloads
Download data is not yet available.
Article Details
Section
Articles
It reserves the right to make, in the original, amendments to normative order, spelling and grammar, in order to maintain the standard of language worship, respecting, however, the style of the authors. The final proof will not be sent to the authors. The work published become the property of Latin American Journal of Telehealth, leaving its total or partial reprint subject to the express authorization of direction. It should be given the source of the original publication. The originals will be returned to authors. The opinions given by the authors of the articles will be its sole responsibility.